jilive Casino – Privacy Policy

1. Introduction

jilive Casino ("jilive," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilive platform at jilive.asia and any associated mobile applications or services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information, and explains the rights available to you under applicable Philippine law.

By registering an account on jilive or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please do not use the Platform.

This Privacy Policy should be read together with jilive's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

jilive Casino is the personal information controller responsible for your personal data collected through the Platform. For all data privacy inquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) at the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

jilive collects the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence);
• Residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address and mobile phone number.

3.2 Account & Transaction Data

• jilive username and encrypted password hash;
• Deposit and withdrawal history, including payment method details (GCash mobile number, Maya account, bank account details, debit card details);
• Bonus and promotional activity records;
• Game history, wagering records, and session logs.

3.3 Technical & Usage Data

• IP address, device type, operating system, and browser type;
• Pages visited, features used, and time spent on the Platform;
• Cookies and similar tracking technology data (see Section 8);
• Geolocation data (country and region level only, derived from IP address).

3.4 Communications Data

• Records of your communications with jilive's customer support team, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform.

3.5 Sensitive Personal Information

In limited circumstances, jilive may collect sensitive personal information as defined under the DPA 2012, including government identification numbers required for KYC verification and, where applicable, information related to responsible gaming self-exclusion requests. Such data is processed only to the extent strictly necessary and with appropriate safeguards in place.

4. How We Collect Your Data

jilive collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies when you access the Platform;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, Maya, and banking partners.

5. How We Use Your Personal Data

jilive uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jilive account;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support;
• Identity verification: To comply with KYC and anti-money laundering obligations under Philippine law;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and money laundering;
• Regulatory compliance: To meet obligations under PAGCOR regulations, the Anti-Money Laundering Act, and the DPA 2012;
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate;
• Communications: To send transactional notifications, account alerts, and — where you have opted in — promotional communications;
• Platform improvement: To analyse usage patterns and improve the jilive user experience;
• Legal proceedings: To establish, exercise, or defend legal claims.

6. Legal Basis for Processing

jilive processes your personal data on the following legal bases under the DPA 2012:

• Contractual necessity: Processing required to perform our contract with you (account management, game delivery, payment processing);
• Legal obligation: Processing required to comply with Philippine law (KYC, AML, PAGCOR reporting);
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for optional marketing communications, where you have given explicit consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

jilive does not sell your personal data. We may share your data with the following categories of recipients:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, banking partners), cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jilive's instructions and in accordance with the DPA 2012.

7.2 Regulatory Authorities

jilive may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law or regulatory obligation.

7.3 Law Enforcement

We may disclose personal data to law enforcement agencies where required by a valid legal order, court order, or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilive's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Cookies and Tracking Technologies

jilive uses cookies and similar technologies (local storage, session tokens) to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings and display options.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. jilive does not use third-party advertising or cross-site tracking cookies.

9. Data Retention

jilive retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and the Anti-Money Laundering Act;
• KYC documentation is retained for five (5) years from the date of the last transaction;
• Customer support communications are retained for three (3) years;
• Technical and usage logs are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10. Data Security

jilive implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication for administrative access to data systems;
• Regular security audits and penetration testing;
• Strict access controls limiting data access to authorised personnel on a need-to-know basis;
• Employee training on data privacy and security obligations.

While jilive takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jilive login credentials.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilive:

• Right to be informed: The right to know how your personal data is being collected and processed;
• Right of access: The right to obtain a copy of your personal data held by jilive;
• Right to rectification: The right to correct inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days.

12. Children's Privacy

The jilive Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling laws. jilive does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately suspend the relevant account and delete the associated data. If you believe a minor has registered on jilive, please contact us immediately at [email protected].

13. Cross-Border Data Transfers

jilive primarily stores and processes personal data within the Philippines. In limited circumstances, data may be transferred to service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification platforms. Where such transfers occur, jilive ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to provide a level of data protection equivalent to that required under the DPA 2012.

jilive will not transfer your personal data to jurisdictions that do not provide adequate data protection without your explicit consent or a valid legal basis.

14. Updates to This Privacy Policy

jilive reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the jilive Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how jilive protects your data.

15. Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact jilive's Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 from your jilive account dashboard

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Our support team is available around the clock to assist players across the Philippines, including Manila, Cebu, Davao, Quezon City, and Makati.